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BEGIN:VEVENT
DTSTART:20180305T083000Z
DTEND:20180305T123000Z
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SUMMARY:Customers First - Setting Cork Apart
DESCRIPTION:The Local Enterprise Office\, Cork City is delighted to invite you to our 'Customers First   Setting Cork Apart' event on the morning of Monday March 5th as part of a programme of events for Local Enterprise Week 2018. \n\n \n\nThis is a free event and will be delivered in two parts:\n\n \n\nPart I - For Owners/Managers\n\nRegistration:                     8.30am\n\nSpeaker Programme:       9.00am -10.40am \n\n\n	\n	Aimed at owners/managers of any consumer facing business (Retail businesses\, Caf \, restaurant\, hospitality or any business dealing with customers).\n	\n\n\nAlso suitable for front-line staff (optional).  Should you like any of your front-line staff to attend this first session as well as part 2\, they need to book in separately for both sessions.  \n\n\n\nCustomer service and customer engagement have never been as important within retail circles.  More and more recent case studies have indicated that delivering great customer service can help businesses succeed\, despite all of the competition they face in today's market place.  Whether you own or manage a caf \, retail business\, restaurant\, hospitality business or any consumer facing business\, this breakfast morning event is for you.  The speaker line up represents some of Ireland's leading experts who will both challenge and deliver their recipe for success.\n\n \n\n Part 2 - For front-line staff\n\nRegistration:                  10.40am\n\nTraining:                         11.00am   12.30pm\n\n\n\nThe front-line staff session will cover the following:\n\n \n\nMost businesses talk about delivering good customer service. The reality is that good service wins no awards\, it is just the entry level. Good is not the benchmark.  Customers will only remember 2 types of service bad and great. They don't reward good service.The focus of this energised "Power of Me" customer service training\, for front-line staff\, is how to deliver great service on every occasion. Staff attending will explore simple tips to allow them to raise the standard and make Cork service great.\n\n \n\nNote: Front-line staff are very welcome to attend the morning session along with owner/managers and we ask that they book in for both sessions using the 2 separate booking links so that we can cater for the numbers.
X-ALT-DESC;FMTTYPE=text/html:<p><span style="font-size:12px\;"><span style="font-family:arial\;">The Local Enterprise Office\, Cork City is delighted to invite you to our &lsquo\;Customers First &ndash\; Setting Cork Apart&rsquo\; event on the morning of <strong>Monday March 5th</strong> as part of a programme of events for Local Enterprise Week 2018.&nbsp\;<br />\n&nbsp\;<br />\nThis is a free event and will be delivered in two parts:<br />\n&nbsp\;<br />\n<u><strong>Part I - For Owners/Managers</strong></u></span></span><br />\n<span style="font-size: 12px\;"><span style="font-family: arial\;"><strong>Registration:&nbsp\;</strong>&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span>&nbsp\;&nbsp\;<span style="font-size: 12px\;"><span style="font-family: arial\;">8.30am<br />\n<strong>Speaker&nbsp\;Programme:&nbsp\;</strong>&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span>&nbsp\;&nbsp\;<span style="font-size:12px\;"><span style="font-family:arial\;">9.00am -10.40am<strong> </strong></span></span></p>\n\n<ul>\n	<li style="margin-left:0cm\;">\n	<p><span style="font-size:12px\;"><span style="font-family:arial\;">Aimed at <strong>owners/managers of any consumer facing business</strong> (Retail businesses\, Caf&eacute\;\, restaurant\, hospitality or any business dealing with customers).</span></span></p>\n	</li>\n</ul>\n\n<p style="margin-left:0cm\;"><span style="font-size:12px\;"><span style="font-family:arial\;">Also suitable for front-line staff (optional).&nbsp\; Should you like any of your front-line staff to attend this first session as well as part 2\, they need to book in separately for both sessions. &nbsp\;</span></span><br />\n<br />\n<span style="font-family: arial\; font-size: 12px\;">Customer service and customer engagement have never been as important within retail circles.&nbsp\; More and more recent case studies have indicated that delivering great customer service can help businesses succeed\, despite all of the competition they face in today&rsquo\;s market place.&nbsp\; Whether you own or manage a&nbsp\;caf&eacute\;\, retail business\, restaurant\, hospitality business or any consumer facing business\, this breakfast morning event is for you.&nbsp\; The speaker line up represents some of Ireland&rsquo\;s leading experts who will both challenge and deliver their recipe for success.</span><br />\n&nbsp\;</p>\n\n<p style="margin-left:0cm\;"><span style="font-family: arial\; font-size: 12px\;">&#8203\;</span><span style="font-size:12px\;"><span style="font-family:arial\;"><u><strong>Part 2 -&nbsp\;</strong></u></span></span><strong><span style="font-size:12px\;"><span style="font-family:arial\;">For front-line staff</span></span></strong></p>\n\n<p><span style="font-size:12px\;"><span style="font-family:arial\;"><strong>Registration:&nbsp\;</strong>&nbsp\;&nbsp\;&nbsp\;&nbsp\; &nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;10.40am<br />\n<strong>Training:&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</strong>&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; &nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;11.00am &ndash\; 12.30pm</span></span><br />\n<br />\n<span style="font-family: arial\; font-size: 12px\;">The front-line staff session will cover the following:</span><br style="color: rgb(0\, 0\, 0)\; font-family: arial\; font-size: 12px\;" />\n<span style="font-family: arial\; font-size: 12px\;">&nbsp\;</span><br style="color: rgb(0\, 0\, 0)\; font-family: arial\; font-size: 12px\;" />\n<span style="font-family: arial\; font-size: 12px\;">Most businesses talk about delivering good customer service. The reality is that good service wins no awards\, it is just the entry level. Good is not the benchmark.&nbsp\; Customers will only remember 2 types of service&hellip\;bad and great. They&nbsp\;don&#39\;t&nbsp\;reward good service.</span><span style="font-family: arial\; font-size: 12px\;">The focus of this&nbsp\;</span>energised<span style="font-family: arial\; font-size: 12px\;">&nbsp\;&ldquo\;Power of Me&rdquo\; customer service training\, for front-line staff\, is how to deliver great service on every occasion. Staff attending will explore simple tips to allow them to raise the standard and make Cork service great.</span><br />\n<span style="font-size:12px\;"><span style="font-family:arial\;">&nbsp\;<br />\nNote: Front-line staff are very welcome to attend the morning session along with owner/managers and we ask that they book in for both sessions using the 2 separate booking links so that we can cater for the numbers.</span></span><br />\n<a href="https://www.localenterprise.ie/!KBDBL8" style="font-family: arial\; font-size: 12px\;" target="_blank">&#8203\;</a></p>\n
LOCATION:Pegasus 3&4 in the Clayton Hotel\, Lapps Quay\, Cork City Centre.
UID:e.2489.9295
SEQUENCE:3
DTSTAMP:20260412T071408Z
URL:https://chamber.corkchamber.ie/events/details/customers-first-setting-cork-apart-9295
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