Loyalty

About Us

Loyalty is Ireland’s only retention consultancy, specialising in CX and Customer Success for B2B SaaS and subscription businesses. We help companies reduce churn, improve activation, and build long-term customer loyalty through onboarding optimisation, Customer Success operations, and retention strategy.

Loyalty provides Fractional Head of Customer Success support, partnering with leadership and CS teams on activation and adoption plans, CS operations, and scalable retention systems. We design and implement digital, agentic AI, and human-layer solutions to optimise customer support and success — ensuring the right balance of automation, intelligence, and human connection to drive outcomes and advocacy.

Loyalty is Europe’s only BPO offering Customer Success-as-a-Service, enabling B2B SaaS businesses to outsource end-to-end customer success delivery, including onboarding, activation, adoption, retention, and lifecycle management, with measurable retention and growth outcomes. We provide experienced, English-speaking Customer Success Managers, helping companies scale customer success efficiently while keeping revenue per employee high and avoiding unnecessary headcount growth.

Learn more at loyalty.cx and loyalty.cx/about