TELUS International Ireland, a global provider of multilingual digital customer experience (CX) and digital IT solutions, has announced the appointment of Ainhoa Toro as Digital Marketing Specialist within the Brand and Communications team. With extensive experience in communications, Ainhoa will be responsible for supporting the creation and delivery of brand and content marketing strategies and enhancing the overall digital presence of TELUS International Ireland.
Ainhoa joined TELUS International Ireland in 2015 as a Tech Support Specialist after moving from Spain, her home country. She was promoted twice and took on the role as Employee Engagement Specialist in 2018 where she developed and implemented team member engagement strategies. Ainhoa was eager to learn and grow her skills and completed a Masters in Digital Marketing Strategy in 2019, achieving a first-class honours result. In 2020, she started a successful internal podcast, which now has over 30 published episodes.
Steph Cooke, Senior Brand and Communications Manager, TELUS International Ireland said: “We’re delighted to have Ainhoa join the Brand and Communications team to focus on enhancing our digital presence. It's a busy and exciting time for TELUS International Ireland and it's fantastic to have someone with Ainhoa's expertise supporting our journey of evolution.”
TELUS International designs, builds and delivers next-generation digital solutions to enhance the CX for global brands. TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Cork is a key location for TELUS International globally and is set to grow further as an international hub, providing services in multiple languages thanks to people like Ainhoa, who moved to Ireland to improve her English and is now part of a truly diverse team.
Speaking on her appointment, Ainhoa said: “I believe communication between a company, its employees and the world is crucial for success, and the need for open, honest communication between all stakeholders is at an all-time high. Being part of this journey with TELUS International Ireland will allow me to commit to this belief as I work alongside my fellow team members in reflecting our core brand identity – both internally and externally. I look forward to contributing to the outstanding work being done by the Brand and Communications Team.”