The aim of this course is to provide all participants with the assertiveness and communication skills in dealing with prospective customers, existing customers, suppliers and business partners.
TOPICS TO BE DISCUSSED:
Impact & Influencing your Team
Dealing with difficult people
Ability to become a better, more assertive communicator, without being aggressive
A working knowledge of how to build lasting relationships
An understanding of how to cope with and address conflict
Ability to accept feedback and use it constructively
This session will help you gain a better understanding of how to communicate effectively with your colleagues, deal with conflict resolution in the right way along with taking and giving constructive feedback in the work environment.