Assertive Communication & Conflict Resolution
The aim of this course is to provide all participants with assertiveness and communication skills in dealing with prospective customers, existing customers, suppliers and business partners.
Topic to be covered:- Assertiveness
- Communication
- Relationship Building
- Conflict
- Impact & Influencing Your Team
- Dealing with difficult people
- Feedback
- Ability to become a better, more assertive communicator, without being aggressive
- Working knowledge of how to build lasting relationships
- An understanding of how to cope with and address conflict
- Ability to accept feedback and use it constructively
Date and Time
Thursday Mar 10, 2022
10:00 AM - 11:30 AM GMT
Location
Online