Assertive Communication & Conflict Resolution

The aim of this course is to provide all participants with assertiveness and communication skills in dealing with prospective customers, existing customers, suppliers and business partners.

• Assertiveness
• Communication
• Relationship Building
• Conflict
• Impact & Influencing Your Team
• Dealing with difficult people
• Feedback
• Ability to become a better, more assertive communicator, without being aggressive
• Working knowledge of how to build lasting relationships
• An understanding of how to cope with and address conflict
• Ability to accept feedback and use it constructively