The Local Enterprise Office Cork City is offering a customer service charter programme aimed at Cork City based retail and hospitality owners.
The programme comprises of (a) a Briefing Session for owners/managers and (b) a Train the Trainer Workshop for key senior staff who will then be equipped to deliver the training to other staff/teams in the business.
For the briefing session James Burke will meet with the owner/manager from each participating business and take them through the content of the training that will be delivered with each of their staff representatives. Please note that only businesses, whose owner/manager attends the session, will be eligible for the train the trainer session. This session will take place on Tuesday 12th June, 2018.
The second part is a half day train the trainer session, taking place on Tuesday 19th June, 2018, is aimed at senior members of staff operating in consumer facing shops, cafes, beauticians, etc. who:
Tuesday Jun 12, 2018 Tuesday Jun 19, 2018
Tuesday 12th June, 2018 from 9.00 a.m. to 10.30 – Owner/Manager Session
Tuesday 19th June, 2018 from 9.00 a.m. to noon – Key Staff Member, Train the Trainer Session.
The Crawford Art Gallery
As this is the inaugural training session for the Cork City Customer Service Charter, the cost will be reduced to €25 (This includes Workshop, Training Materials, Mystery Shopper Visits and feedback.)
BOOKING AND FURTHER INFORMATION HERE
Printed courtesy of www.corkchamber.ie/ – Contact the Cork Chamber for more information.
Fitzgerald House, Co. Cork, T23 TD90 – 021 4509044 – info@corkchamber.ie