Most of us spend a large portion of our waking hours at work, so the quality of our working environments and relationships has a significant impact on our well-being.
With so many different experiences and perspectives, we tend to see the world in different ways. This means we react in our own way to different situations at work, affecting the relationships we have with those around us. This diversity of experience and thought is a good thing, but it can sometimes lead to misunderstanding and conflict between people.
This course will help you proactively identify and manage conflict at work and life in general. It covers the people management skills you need to become part of the solution to resolving workplace conflict – not the problem.
This course also focuses on how to handle conflict at an early, informal stage – before issues escalate into serious disputes that require the use of formal procedures.
This course can also be run as an in-company programme delivered on-site to meet your specific requirements. For more information on in-company delivery, or if you have any questions regarding this course, please Click Here.