Navigating Crucial Conversations - Practical Skills for Managers and Leaders - Online

Overview
In every workplace, there are moments when important conversations need to happen — whether it’s addressing a concern, giving constructive feedback, or navigating differing perspectives within a team. Many managers recognise the importance of these conversations, yet often feel unsure about how to approach them in a way that maintains trust while still getting the message across.
This practical 60-minute webinar offers a focused introduction to key skills that support more confident and constructive workplace conversations. Participants will gain insight into how a more proactive approach to communication can strengthen collaboration, improve understanding, and contribute to a positive working environment.
Drawing from our two-day programme A Positive Workplace: Managing Relationships and Navigating Crucial Conversations, this session will share a selection of practical tools and approaches to help managers begin to address issues early and approach challenging conversations with greater confidence and clarity.
Designed for managers and leaders across all sectors, this session will provide practical ideas that can be applied immediately in everyday workplace situations.

Learning Outcomes
By attending this webinar, participants will:
 -Gain greater confidence in approaching crucial workplace conversations.
 -Be introduced to practical communication techniques that support constructive dialogue.
-Explore simple approaches for delivering and receiving constructive feedback.
 -Gain awareness of a structured framework to help guide important conversations.
 -Learn how to begin addressing workplace issues earlier and more effectively.

Why should I attend
If you want to feel more confident handling challenging conversations at work, this session will give you practical insights and tools to get started. You will leave with a clearer understanding of how to approach these situations in a way that supports both results and relationships.

About the Trainers
Mary Cummins and Aideen Shannon are experienced leadership facilitators, coaches and programme designers who work with organisations across the private and public sectors to develop confident, effective leaders and positive workplace cultures.
Mary is an established Leadership & Executive Coach with an M.A. in Learning & Development and brings a psychology-informed lens to her work. She supports leaders to build trust, strengthen relationships and lead with greater self-awareness. Mary is also qualified in Emotional Intelligence assessment (ECR), bringing deeper insight into interpersonal dynamics and leadership impact. Her leadership insights have been featured in both local and national media.
Aideen is an EMCC-accredited Senior Practitioner Coach and Leadership Facilitator with a background in HR and leadership development. She has a strong emphasis on evidence-based wellbeing, having completed a Postgraduate Diploma in Leadership in Wellbeing in the Workplace. She brings extensive experience supporting managers to build strong people management skills and create environments where individuals and teams can perform and thrive.
Together, they design and deliver practical leadership and management programmes that equip leaders with the skills to navigate the modern workplace with confidence and clarity.
This course can also be run as an in-company programme delivered on-site to meet your specific requirements. For more information on in-company delivery, or if you have any questions regarding this course, please Click Here

BOOK NOW